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Going For Gold ✨✨✨✨✨
Creating a 5 star experience for your guests is multi faceted. It’s what they see, hear, smell, observe and experience which can mean the difference between a referral and a lost client. And that all starts the second they walk through your door. Here’s a saying that you can take to the bank - “No one ever lost a client by acting professionally”
* Practice how you greet clients. Eg, A bland Hi or a happy to see you hiiii 😊

* Refine your consultation - Get to the point by using open ended questions. Use reference pictures if you’re unclear. Be authoritative, they look up to you for advice as an expert. It’s nice to ask them what they want but if it’s going to look awful, suggest an alternative. Be large and in charge and direct them towards fabulousness because, after all, when they look good, you look good!

* Deliver what you discussed - Eg. The hair cannot be short if you discussed keeping it long.

* Keep conversations professional and always steering or leading to what’s next for them - color, straightening, treatment, rebooking, referrals.

* Offer projections of what their style will look like in the weeks to come - We know that hair grows half an inch every month, so if they have a fringe on their eyebrows for example, in two months it’ll be poking them in the eyes. Wouldn’t you say a week before that happens would be a good time to be rebooked?

* Must rebook before they leave - Use the 3 C’s for rebooking; Care, Commitment, Control. If you own Zen Master scissors and don’t know the 3 C’s for rebooking DM us here on ZM instagram and we’ll let you know how to work the 3C’s to rebooking.

* Bid them a warm farewell by walking them to the door. We literally walked our clients to the door. Told them how wonderful it was to see them again as we gave them a hug and told them we cant wait to see them again soon.
Other things to watch out for - Music… No radio! Have a salon/shop play list.
Cool house or chill music works best.
Teammate conversation should be brief and professional or include clients or not occur at all outside of the back room 🤫

What do you do to create a great experience?

Going For Gold ✨✨✨✨✨
Creating a 5 star experience for your guests is multi faceted. It’s what they see, hear, smell, observe and experience which can mean the difference between a referral and a lost client. And that all starts the second they walk through your door. Here’s a saying that you can take to the bank - “No one ever lost a client by acting professionally”
* Practice how you greet clients. Eg, A bland Hi or a happy to see you hiiii 😊

* Refine your consultation - Get to the point by using open ended questions. Use reference pictures if you’re unclear. Be authoritative, they look up to you for advice as an expert. It’s nice to ask them what they want but if it’s going to look awful, suggest an alternative. Be large and in charge and direct them towards fabulousness because, after all, when they look good, you look good!

* Deliver what you discussed - Eg. The hair cannot be short if you discussed keeping it long.

* Keep conversations professional and always steering or leading to what’s next for them - color, straightening, treatment, rebooking, referrals.

* Offer projections of what their style will look like in the weeks to come - We know that hair grows half an inch every month, so if they have a fringe on their eyebrows for example, in two months it’ll be poking them in the eyes. Wouldn’t you say a week before that happens would be a good time to be rebooked?

* Must rebook before they leave - Use the 3 C’s for rebooking; Care, Commitment, Control. If you own Zen Master scissors and don’t know the 3 C’s for rebooking DM us here on ZM instagram and we’ll let you know how to work the 3C’s to rebooking.

* Bid them a warm farewell by walking them to the door. We literally walked our clients to the door. Told them how wonderful it was to see them again as we gave them a hug and told them we cant wait to see them again soon.
Other things to watch out for - Music… No radio! Have a salon/shop play list.
Cool house or chill music works best.
Teammate conversation should be brief and professional or include clients or not occur at all outside of the back room 🤫

What do you do to create a great experience?

tbt ✨✨Rumor has it that it was @chrisappleton1 birthday party yesterday so we thought we’d honour him with this post….
Happy birthday Chris 🎂🍰🥂

When industry icons, Mira and Chris get together after hours this is what happens…

We love hearing hairstylists chat amongst themselves. It’s always fascinating - watch until the end 😎

One point we’d like to make after watching this video is how important it is to spend the last 10 minutes or so of the service teaching your clients how to style their hair… of course this rule doesn’t apply to these two so much but it definitely applies to clients sitting in your chair. When we had salons back in Australia, we sent all our staff/team out to survey people on the street to find out what they need from hairdressers, groomers and barbers. And the most common answer was; “We can’t style our hair at home the way you guys do it in the salon… So we got together as a team and figured out what to do with this information. We looked at our cutting and asked ourselves Are we leaving too much weight in the hair making it harder and take longer to style. Then we looked at our styling tools and brushed and had available for sale to our clients EVERY single tool, brush and styling product that we used on their hair.
Want to retain your clients longer? Then you may want to consider doing this. Help them understand how to style their hair because when they look good, you look good and that can only mean more referrals and more rebookings 💫

We love our industry and care about the people in it and want to see all of you succeed ✨💫✂️🥰

Mira’s scissor choice was the grand Zen Master Signature scissor for Chris. Its propeller shaped blades are designed for pure artistry - for carving, free hand cutting and precision. Hand crafted to perfection in Japan by Master Ono. The signature scissor is a powerhouse and great for a traveling artist as it is not a scissor that can be damaged easily it’s so tough. The material is Molybdenum, vanadium and cobalt. We absolutely LOVE this scissor. It is absolutely one of the very best in the industry ❣️

Find the signature scissor in the Grand Zen Master range on our website site.

tbt ✨✨Rumor has it that it was @chrisappleton1 birthday party yesterday so we thought we’d honour him with this post….
Happy birthday Chris 🎂🍰🥂

When industry icons, Mira and Chris get together after hours this is what happens…

We love hearing hairstylists chat amongst themselves. It’s always fascinating - watch until the end 😎

One point we’d like to make after watching this video is how important it is to spend the last 10 minutes or so of the service teaching your clients how to style their hair… of course this rule doesn’t apply to these two so much but it definitely applies to clients sitting in your chair. When we had salons back in Australia, we sent all our staff/team out to survey people on the street to find out what they need from hairdressers, groomers and barbers. And the most common answer was; “We can’t style our hair at home the way you guys do it in the salon… So we got together as a team and figured out what to do with this information. We looked at our cutting and asked ourselves Are we leaving too much weight in the hair making it harder and take longer to style. Then we looked at our styling tools and brushed and had available for sale to our clients EVERY single tool, brush and styling product that we used on their hair.
Want to retain your clients longer? Then you may want to consider doing this. Help them understand how to style their hair because when they look good, you look good and that can only mean more referrals and more rebookings 💫

We love our industry and care about the people in it and want to see all of you succeed ✨💫✂️🥰

Mira’s scissor choice was the grand Zen Master Signature scissor for Chris. Its propeller shaped blades are designed for pure artistry - for carving, free hand cutting and precision. Hand crafted to perfection in Japan by Master Ono. The signature scissor is a powerhouse and great for a traveling artist as it is not a scissor that can be damaged easily it’s so tough. The material is Molybdenum, vanadium and cobalt. We absolutely LOVE this scissor. It is absolutely one of the very best in the industry ❣️

Find the signature scissor in the Grand Zen Master range on our website site.

The Wolff Shear “Quality you can rely on year after year” 🐺✨💫✂️ Swipe ⬅️
By @philipwolffhair in collaboration with Zen Master scissors.
Sizes: 6, 6.5’, 7’
Hand: Right Hand & Left Hand
Price: Sale $699

Purpose:
A true all purpose scissor…
During the development of this scissor, Philip was very specific in what he needed from a scissor. So we created something together that’s so feature packed that it elevates the way you cut hair❣️

These are the features 💫

✅ Wet Cut
✅ Dry Cut
✅ Precision Solid Form
✅ scissor-over-comb
✅ Deep point cutting
✅ Slice
✅ Slide
✅ Chip
✅ Fine Point for Detailing

Comes With:
💙 3D ergonomic handles
💙 Ball Bearing ultra smooth screw system with low profile finger tighten screw cap 🔥
💙 Japanese VG10 super alloy 🇯🇵
💙 Scissor Case (hard box - great for travel)
💙 Oil, Cloth maintenance kit
💙 Lifetime Warranty
💙 Fast Free Shipping

If you’ve watched any of@philipwolffhair videos over the last seven years you’ll have see him using only the Wolff Shear. You’ve seen what these scissors are capable of so don’t delay as supplies are limited. Upgrade or add to your collection today! Fast 2-3 day delivery!

“If you only buy one great scissor during your career, make it a Zen Master”

#zenmasterscissors #philipwolff #wolffshear #japanesesteel #handmade #neversettle #japanesescissors #cosmetologist #barber #haircuttingshears #ergonomicscissors

✨24k Magic in the air ✨
The K5 Gold Titanium edition 💫
Sizes: 6’, 6.5’, 7’
⚔️
This powerhouse is designed for dry cutting or wet cutting, deep point cutting, solid form, scissor-over-comb. Slice and slide cut to your hearts content. The K5 is packed full of features - from the tattoo handles that give an extremely comfortable non slip grip, an angled spine near the tip, on the top blade so that it can easily go around ears and has a curved finger grip support on the side of the blade to rest your index finger on when slicing 🔥
The base metal is a Japanese super alloy which will hold its edge for prolonged periods. A double coating of gold titanium was then added not only because it’s anti corrosive but it also helps with skin allergies and because it looks Stunning⚡️
The K5 is a robust scissor, which means it can handle even the thickest of hair when dry cutting but it also has fine point at the tip of the blades to accommodate detailing even on the finest of hair with pin point precision!

The K5 Gold Edition can be found in the Grand Zen Master range on our website and also in the Scissor Sets section of our website. It has a matching K5 Gold edition texturizer and it is A M A Z I NG!
We love the K5 on its own and LoVe it as a set.

Limited stock available so hurry while stock lasts 💫

“If you only buy one great scissor during your career, make it a Zen Maser”
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#zenmasterscissors #goldscissors #menscutting #womenscuts #thickhair #finehair

✨24k Magic in the air ✨
The K5 Gold Titanium edition 💫
Sizes: 6’, 6.5’, 7’
⚔️
This powerhouse is designed for dry cutting or wet cutting, deep point cutting, solid form, scissor-over-comb. Slice and slide cut to your hearts content. The K5 is packed full of features - from the tattoo handles that give an extremely comfortable non slip grip, an angled spine near the tip, on the top blade so that it can easily go around ears and has a curved finger grip support on the side of the blade to rest your index finger on when slicing 🔥
The base metal is a Japanese super alloy which will hold its edge for prolonged periods. A double coating of gold titanium was then added not only because it’s anti corrosive but it also helps with skin allergies and because it looks Stunning⚡️
The K5 is a robust scissor, which means it can handle even the thickest of hair when dry cutting but it also has fine point at the tip of the blades to accommodate detailing even on the finest of hair with pin point precision!

The K5 Gold Edition can be found in the Grand Zen Master range on our website and also in the Scissor Sets section of our website. It has a matching K5 Gold edition texturizer and it is A M A Z I NG!
We love the K5 on its own and LoVe it as a set.

Limited stock available so hurry while stock lasts 💫

“If you only buy one great scissor during your career, make it a Zen Maser”
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.
#zenmasterscissors #goldscissors #menscutting #womenscuts #thickhair #finehair

DEAL OR NO DEAL … ISLAND 🏝️💰💵
Last nights premiere 💫

Host : Joe Manganiello
Hair: @mirachai ✨💈✂️
Tools: K5, Signature Scissor
Products: @houseofskuff
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#dealornodealisland #dealornodeal
#mirachai #joemanganiello #zenmasterscissors #houseofscuff #menshair

DEAL OR NO DEAL … ISLAND 🏝️💰💵
Last nights premiere 💫

Host : Joe Manganiello
Hair: @mirachai ✨💈✂️
Tools: K5, Signature Scissor
Products: @houseofskuff
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#dealornodealisland #dealornodeal
#mirachai #joemanganiello #zenmasterscissors #houseofscuff #menshair

Diamond Princess 💎✂️
Give yourself or someone special what they really want, the gift that keeps on giving 💘💘💘 ✂️

Before we put makeup and jewellery on the Diamond Princess (pink titanium and diamanté screw cap) we first made it a powerhouse of a scissor. Hand crafted in Japan with the finest, hardest, most durable alloys. We keep saying this over and over because the reality is, that most of our scissors do not need sharpening for the first three to five years if maintained properly which is easy. Check the tension a couple of times a week, a drop of oil (provided) every couple of months and wipe product off with the special cloth (provided) and warm soapy water before you get product build up on your scissors and that’s it! Years of cutting pleasure ✨💫✂️
This is the quality of Zen Master and why so many high profile and A-List celebrity hairdressers choose Zen Master.

☯️ Dry Cut
☯️ Wet Cut
☯️ Slice
☯️ Textured Hair (stroke blade🔥)
☯️ Scissor-over-comb
☯️ Deep Point Cut
☯️ Carve

“If you only choose one great scissor during your career, make it a Zen Master”

Find the diamond princess in the Grand Zen Master range on our website.
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#zenmasterscissors #pinkscissors
#createdwithzen #handmadeinjapan #cosmetologist #barber #hairbesties
#hairstylist #cosmetologyschool
#hairschool #barberschool
#hairfashion #hairstyles
#sheargenius #handmade #japan #longhair #shorthair #pixiecut #bobcut
#menscut #bethebestyoucanbe

🔥❤️‍🔥 Fire Storm ❤️‍🔥🔥

Artist: @bricia.g_artistry ✨
Salon: @_artisticvibez
Scissor: K5 - 6.5’ (pictured), Viper 6.5’ and K5 double sided teeth texturizer
Be extraordinary with the K5. A powerhouse for dry cutting or wet cutting. A crossover for men’s and women’s cuts. Handmade with the finest Japanese steel, the K5 is hard wearing and super durable ✨💫✂️

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#zenmasterscissors #redhair
#createdwithzen #licencedtocreate #cosmetology #barber #hairbesties
#hairstylist #barberbethebestyoucanbe #cosmetologyschool
#hairschool #barberschool
#hairfashion #hairstyles
#sheargenius #handmade #japan #longhair #shorthair #pixiecut #bobcut
#bethebestyoucanbe

🔥❤️‍🔥 Fire Storm ❤️‍🔥🔥

Artist: @bricia.g_artistry ✨
Salon: @_artisticvibez
Scissor: K5 - 6.5’ (pictured), Viper 6.5’ and K5 double sided teeth texturizer
Be extraordinary with the K5. A powerhouse for dry cutting or wet cutting. A crossover for men’s and women’s cuts. Handmade with the finest Japanese steel, the K5 is hard wearing and super durable ✨💫✂️

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#zenmasterscissors #redhair
#createdwithzen #licencedtocreate #cosmetology #barber #hairbesties
#hairstylist #barberbethebestyoucanbe #cosmetologyschool
#hairschool #barberschool
#hairfashion #hairstyles
#sheargenius #handmade #japan #longhair #shorthair #pixiecut #bobcut
#bethebestyoucanbe

✨ If you need to upgrade or add to your scissor collection, now is the time to do it, during the hottest Sale month of the year. Updates will be made to the website daily for the next four weeks. The sale is already on so your favourite scissors have already been marked down and on sale.
There are amazing deals on Sets (scissor and texturizer duo sets) and can be found in the Scissor Sets section of our website.
This is a site wide sale with big savings everywhere and free express delivery to anywhere in the world 🌎 Hurry, as we’re selling out fast! ✨💫✂️
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#zenmasterscissors #wolffshear
#createdwithzen #licencedtocreate #cosmetology #barber #hairbesties
#hairstylist #barberbethebestyoucanbe #cosmetologyschool
#hairschool #barberschool
#hairfashion #hairstyles
#sheargenius #handmade #japan #longhair #shorthair #pixiecut #bobcut #menscut
#bethebestyoucanbe

✨ If you need to upgrade or add to your scissor collection, now is the time to do it, during the hottest Sale month of the year. Updates will be made to the website daily for the next four weeks. The sale is already on so your favourite scissors have already been marked down and on sale.
There are amazing deals on Sets (scissor and texturizer duo sets) and can be found in the Scissor Sets section of our website.
This is a site wide sale with big savings everywhere and free express delivery to anywhere in the world 🌎 Hurry, as we’re selling out fast! ✨💫✂️
.
.
#zenmasterscissors #wolffshear
#createdwithzen #licencedtocreate #cosmetology #barber #hairbesties
#hairstylist #barberbethebestyoucanbe #cosmetologyschool
#hairschool #barberschool
#hairfashion #hairstyles
#sheargenius #handmade #japan #longhair #shorthair #pixiecut #bobcut #menscut
#bethebestyoucanbe

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© 2020 Zen Master Scissors (US): Registered as KB Hair Concepts LLC
Built with Love & Respect by FULCRUM